Account Development Representative

  • Location: Minneapolis, MN
  • Department: Sales
  • Type: Full Time
  • Min. Experience: Entry Level

Job Description

Job Description

There are less than a few times in your life when you will have the opportunity to join a company at this stage.  When I Work is the leader in Scheduling and Time & Attendance applications. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning scheduling app, When I Work, has revolutionized the way that customers manage and schedule their employees.  Over 15,000 businesses use When I Work to spend less time on scheduling and attendance and improve team communication - including Uber, Tesla, Ben & Jerry’s, and Virgin America.  No matter how you slice it the future of business software is mobile. Consider joining the mobile leader, When I Work, and be a part of a team that is changing the way the world schedules and tracks time for hourly workers.

Who We’re Looking For
As an Account Development Representative at When I Work you are the first person to interact with our prospective customers and new free trial users.  Our Account Development Reps work directly with our customers to enhance their overall user experience and expedite their understanding of When I Work’s apps.  Account Development Reps are responsible for outbound calls to our new free trial users as well as inbound live chats.  By monitoring and engaging our net new monthly free trials, providing helpful advice regarding setup and configuration and positioning themselves as a trusted business advisor, our Account Development Reps are key to the success of our organization and our customers.  

We are looking for people who have a rare combination of talents who contain technology acumen, business comprehension, and the ability to communicate with anyone from anywhere.

What You’ll Be Doing

  • Management of the first prospect conversation via live chat, email, phone calls, and webinars
  • Building rapport with our new free trial users
  • Acting as a liaison between product management and the customer
  • Uncovering qualified leads and passing to Account Executives
  • Prioritizing and responding to prospect questions
  • Fostering opportunities for two-way communication
  • Providing guidance and best practices on the implementation and setup of When I Work’s applications
  • Monitoring and simplifying prospect adoption of our solution features and functionality
  • Become proficient in When I Work’s discovery and sales execution process to ensure prospects are properly vetted and connected with the right resources
  • Demonstrate expertise in the When I Work application suite – scheduling & communication and time & attendance
  • Work with marketing, support, development and the executive team to identify/resolve all issues that could impact conversion rate and satisfaction

Experience and Skills Needed

  • Experience prospect facing sales & service role that includes sales and application setup and delivery at both the business owner and executive levels
  • 1-3 years of experience in technology sales, SaaS implementation, mobile apps or cloud software
  • Functional knowledge of workforce management solutions, accounting software and payroll applications
  • Technology savvy and ability to quickly learn new things
  • Proven ability to collaborate and build strong relationships with prospects especially at the Executive/Business Owner level
  • Proven ability to engage across internal corporate functions (Marketing, Customer Care, Development and Executive teams)
  • Excellent verbal and written communication skills, including the ability to manage meetings or host webinars
  • Bachelor degree required; business or technical degree preferred
  • Excellent organizational and time management skills
  • Service/Retail industry experience is a plus
  • Passion for customer service, sales and business consulting

What's In It For You

  • Medical and dental benefits
  • Paid vacation and holidays
  • Flexible work environment
  • Data/Cell (internet) stipend
  • Transit pass or parking stipend
  • Casual dress code

Sound Like a Good Fit?

We’d love to talk to you!  Please submit the following to apply:

  • Resume (including months/years of employment for each position)
  • Please submit a cover letter explaining:
    • Why you want to work in account development.
    • Why you want to work at When I Work and not somewhere else.

*Must be authorized to work in the United States on a full-time basis for any employer.

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